Enriching the User Experience in Social Messaging: Emotion in Communication Design

Different research had been developed recently with a focus on user experience design. It explores how design outcomes could be easily motivated by users’ responses and creates pleasant and positive user experience for users in consumption. Emotion is found as an important role in users experience and it is important to manipulate emotions in designing the design outcome which can elicit users’ pleasant emotions. As a result, scholarswould like to develop a better system to understand how the user experience could be further enriched and optimized in “user-orientated" approach which is believed to elicit the emotion of users. Among these design aspects, not much research has explored how emotion could apply in visual/graphic design to carry out its corresponding functions in user experience design of instant messaging application. This paper explores how emotion could apply in communication design in enriching the user experience design of instant messaging apps.